What should I do if my payment fails?

What should I do if my payment fails?



In case there is a failure in payment, please retry and keep the following things in mind:

1. Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.

2. If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 7- 10 business days. 

3. If any amount has been debited and your order status shows pending order, failed order or cancelled order, you may have experienced an error/glitch on the payment gateway page or technical difficulties due to which our website couldn’t capture your transaction (even though it’s successful).

In this case, we request you to send the payment proof and Chat With Us. Kindly select the option- I have some other query and share the details. Our care team will have this sorted for you.


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