Amount debited but order not placed.
In case there is a failure in order processing even though amount is deducted, please keep the following things in mind:
- Please wait for 15 minutes and check if not reversed from
bank; and then check your Bombay Trooper Account to see if it shows
processing. If it's still not under processing, please follow the next steps.
- If any amount has been debited and not reversed, your order status could be showing pending order, failed order or cancelled order. This is because you may have experienced an error/glitch on the payment gateway page or technical difficulties due to which our website couldn’t capture your transaction (even though it’s successful).
In this case, we request you to send the payment proof and Chat With Us. Kindly select the option- I have some other query and share the details. Our care team will have this sorted for you.
Related Articles
My order status is failed/pending/cancelled after amound is debited?
In case there is a failure in payment, please retry and keep the following things in mind: Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet ...What is the maximum amount for COD order?
The maximum amount for a COD order is Rs. 5000.How do I know if my order was placed successfully?
Once you successfully place your order, you will receive a confirmation email & SMS with details of your order and your order ID. You’ll receive another email & SMS once your order is shipped out. All you have to do then is, sit back, relax, and wait ...How do I know if my order was placed successfully?
Once you successfully place your order, you will receive a confirmation email & SMS with details of your order and your order ID. You’ll receive another email & SMS once your order is shipped out. All you have to do then is, sit back, relax, and wait ...What is the COD Order Verification Process?
Your order has been received by us but is processed only after a verification call if made to your number and you verify the COD order for security purposes. Once you place a COD order, you will get a verification call from our logistics team within ...