My order has been returned undelivered.
When the courier company fails to deliver your order after three attempts of delivery, your order will be returned to us.
This could be due to the unavailability of the concerned individual, incorrect address or contact details, COD not being ready, etc.
In this case, please contact our care team by connecting with our chat support between Mon- Friday 11 am- 5 pm: Chat With Us and let us know if you would like us to re-ship your order or request a cancellation.
- In the case of re-shipping, your order will be shipped ASAP and you will receive the tracking details once it's dispatched from our warehouse.
- In the case of cancellation, all prepaid orders will be refunded via reversal to the original mode of payment only.
- For all COD orders, your order will be directly cancelled. For re-shipping, please place a fresh order on the website.
Please note: We are a small team of 7, while our customer service team consists of 2 members- so kindly allow us up to 48 hours to respond to your query. Since we're low on staff, we will respond to you at the earliest we can.
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