General Info
Will I automatically receive marketing emails from you after registration?
You will automatically get subscribed to our marketing emails and SMS's after registering with us. In case you do not want to receive these, you can click on the unsubscribe link in the email.
How can I get in touch with customer support?
We recommend you to get in touch with us through our chat support between Mon-Fri 11 am to 5 pm Chat With Us or email us at hello@bombaytrooper.com and our care team will respond within the next 24-48 hours. You can also call us at 99203 55437. If ...
Do you have a physical store?
No, we do not have any physical stores yet. Our locations in Mumbai and Tamil Nadu are only warehouses where only authorized personnel is allowed. We service only through our Online Store.
I want to place an order but I don’t want any price tag or invoice attached as it is a gift for someone. Is it possible?
We have to leave the tags intact in case the person you’re gifting faces any issues and would like to return the product. We will blacken the prices on the invoice. Please reach out to us as soon as your order is placed so we could do that for you.
Out-Of-Stock Products
Our product designs are in the experimental phase now, so we have them on our website as a showcase of our collections. We also have fast-selling products that we keep re-stocking that are available on the website. However, we do restock the ...
T-shirt and Hoodie Orders
If a T-shirt/ Hoodie is a part of your order, an On-Demand printing service for our T-shirts/ Sweatshirt/Hoodies will take longer as it comes in a different shipment. You have been notified on the order confirmation page as well as your shopping cart ...
Can you ship faster if I'm travelling somewhere or need to gift someone?
This depends from time to time and our care team will inform you if we can take care of your request. We do not provide any guarantee but rest assured, we will always try our best to accommodate any urgent orders. Just reach us out on the contact ...
What are Trooper Coins & how to use them?
You can check how many Trooper Coins you have in your account once you log in. You will get an option to redeem your trooper coins on the VIEW CART page. Your bill will be adjusted once you redeem the points. (100 Trooper coins=1 Rupee). Trooper ...
What is the refund policy?
All refunds will be processed within 5-7 working days. Once done, customers will receive an email confirmation about the same. Once the return is delivered, All prepaid orders will be refunded via reversal to the original mode of payment only. All ...
My order status is failed/pending/cancelled after amound is debited?
In case there is a failure in payment, please retry and keep the following things in mind: Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet ...
What are the size of Hoppers?
We are a small team and make our Hoppers in small units, hence, we cater to only standard free size: Height 4’8″ to 6’2″. Waist 26″ to 36″. If we ever do make any changes with size options in the future, we will surely have it updated on our social ...
How long will it take for my order to reach me?
We want you to know that your order is safe with us! If your order has been delayed, it would be for a reason. This vastly depends on the kind of product you have purchased. In the case of Hoppers, we usually ship them the next day. But if it's not, ...
How to create a return and refund request?
You can submit your return request for your order here- Return Order and click on Track Shipment, add your order number or AWB number and then click on request for return. You can also connect with our chat support between Mon- Friday 11 am- 5 pm: ...
Cancellation & Refunds
You can submit your cancellation request for your order by connecting with our chat support between Mon- Friday 11 am- 5 pm: Chat With Us. Once you have submitted your request for the cancellation on our WhatsApp, our team will check your order and ...
What is your return policy?
We do our level best to make sure you are satisfied with our product and services. But, if for some unforeseen reason you wish to return your order, you may do so within 15 days of delivery and get a full refund. - BUY1 GET1 offers are strictly not ...
How long does an order take to delivery, once shipped?
Once you place an order, it will be processed for 2-3 days. Post which, if we have the item in stock, we will have it shipped immediately. If the product is still in production, we will have it shipped by the next week after the quality checks. Once ...