Order Related Queries
What is the COD Order Verification Process?
Your order has been received by us but is processed only after a verification call if made to your number and you verify the COD order for security purposes. Once you place a COD order, you will get a verification call from our logistics team within ...
How do I know if my order was placed successfully?
Once you successfully place your order, you will receive a confirmation email & SMS with details of your order and your order ID. You’ll receive another email & SMS once your order is shipped out. All you have to do then is, sit back, relax, and wait ...
My order has been returned undelivered.
When the courier company fails to deliver your order after three attempts of delivery, your order will be returned to us. This could be due to the unavailability of the concerned individual, incorrect address or contact details, COD not being ready, ...
I want to request a rush order.
This depends from time to time and our care team will inform you if we can take care of your request. We do not provide any guarantee but rest assured, we will always try our best to accommodate any urgent orders. Just reach us out on the contact ...
I want to cancel my order.
We’re so sorry to hear you want to cancel your order with us. We were so eager to get your product to you. You can submit your cancellation request for your order by connecting with our chat support between Mon- Friday 11 am- 5 pm: Chat With Us. Once ...
I want to exchange my order
Unfortunately due to our limited inventory, we have stopped processing manual exchange requests. Please create a return request for the product and place a new order with your desired product. This way we will be able to ship your new order faster, ...
I want to return my order
We're sorry to know you want to return your order. Every order that we ship goes through a check and we make sure we deliver and meet all our customer expectations. You can submit your return request for your order here- Return Order and click on ...
How long will it take for my order to reach me?
We want you to know that your order is safe with us! If your order has been delayed, it would be for a reason. This vastly depends on the kind of product you have purchased. In the case of Hoppers, we usually ship them the next day. But if it's not, ...
How can I track my order?
You can track your Order here- Track My Order If your order is stuck on the same status for 5+ days, you can connect with us on our chat support between Mon- Friday 11 am- 5 pm: Chat With Us. Please note: We are a small team of 7, while our customer ...